Skip to content

Support

Breeze Physique Tracker Support

Breeze Physique Tracker is a photo and measurement tracker for iPhone and Android. This page is where to get help with it.

Contact

Email [email protected]. Put "Physique Tracker" in the subject so it does not get mixed in with coaching mail.

I answer every message myself, usually within a day or two. If you do not hear back, send it again — it happens.

Common questions

I subscribed but Pro is not showing

Open the app, go to Settings, and tap Restore Purchases. The same button is on the paywall. This re-checks your Apple Account (iPhone) or Google Account (Android) for an active subscription and is the fix for the vast majority of cases, including after reinstalling the app or moving to a new phone.

If that does not work, email me the date of purchase and I will look into it.

How do I cancel my subscription?

Subscriptions are managed by the store, not by the app.

  • iPhone: iOS Settings → [your name] → Subscriptions, pick Breeze Physique Tracker, and cancel there.
  • Android: Google Play Store → your profile icon → Payments & subscriptions → Subscriptions, pick Breeze Physique Tracker, and cancel there.

You keep Pro until the end of the period you already paid for.

I have a promo code

Go to Settings → Premium and enter it in the Have a code? field. A code unlocks Pro for a fixed number of days on that device. Each device can redeem one code, once.

Where are my photos stored? Can you see them?

On your device, and no. Photos, measurements, and notes never leave your phone — there is no account, no login, and no server holding a copy. The full detail is in the app privacy policy.

That also means I cannot recover your data for you. If the app is deleted, its photos and entries go with it.

How do I back up or export my data?

Settings → Data has two options:

  • Save all photos to camera roll — copies every progress photo into your photo library.
  • Export measurements (CSV) — a spreadsheet of every measurement, which opens in Numbers, Sheets, or Excel.

Do this before deleting the app if you want to keep anything.

Switching to a new Android phone? Google's cloud backup does not include this app's data. A direct phone-to-phone transfer may carry it over, but to be sure, export first. On iPhone, restoring from an iCloud or computer backup brings the app's data with it.

How do I delete everything?

Settings → Data → Delete All Data erases logged photos, measurement entries, and badges from the device. There is a short undo window before it takes effect. Deleting the app removes the same data.

Photos you separately saved to your camera roll stay in your photo library — they belong to your library at that point, not to the app.

Reminders are not arriving

Reminders are scheduled on your device, so they need notification permission. Check that notifications are allowed: on iPhone, Settings → Notifications → Breeze Physique Tracker; on Android, Settings → Apps → Breeze Physique Tracker → Notifications. Then confirm the reminder is switched on, and that the days and time are set, in the app's Settings.

App Lock is not working

App Lock uses your phone's own screen lock: Face ID, Touch ID, or passcode on iPhone; fingerprint, face unlock, or PIN on Android. If it is not prompting, check that biometrics or a screen lock are set up in your phone's settings. The app never receives your face or fingerprint data — only a yes or no from the system.

I want a refund

Refunds are handled by the store you bought from, not by me.

Reporting a bug

Email [email protected] with:

  • What you were doing when it happened
  • What you expected, and what happened instead
  • Your phone model and its iOS or Android version
  • A screenshot, if there is anything to see

That is usually enough for me to reproduce it. Vague reports take several rounds of questions, so the more of the above you include, the faster it gets fixed.

Privacy

The app's privacy policy is at breezelifting.com/app-privacy. It is a separate document from the website privacy policy.